A deposit of 25% of the cost of your service or treatment will be charged if you:
- Missed your last appointment with us; or
- are a new client; or
- you are booking online; or
- are booking for an appointment lasting more than two hours, such as hair colour or a laser treatment, or for a series of appointments.
The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours notice.
If you give us less than 48 hours notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.
The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.
We will take payment in full at the time of booking:
- For an appointment lasting more than two hours, such as hair colour or a laser treatment; or
- if you missed your last appointment with us.
In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.
If we are able to fill your slot, we will only keep an amount of the advance payment which covers our costs of finding another client.
KEEPING TO TIME
if you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.
We take great pride and care in our work and offer a professional service whilst you are with us at the salon. We do not issue refunds on Salon services.
However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service.
If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no further cost.